Support

We can provide EPrints support that is tailored to your needs.

Our standard support packages are:

Level 1

This level of support covers the following activities:

  • Telephone Support
  • Prioritised response to system issues
  • Prioritised response to bug resolution
  • Support for customisation and small modifications (equivalent to ½ day development per month)
  • 24hr Response time for queries
more details...

Level 2

This level of support covers the same activities as Level 1 but with two important differences:

  • Support is via email rather than telephone
  • Issues raised have a lower priority than the level 1 issues.
more details...

Level 3

Level 3 is a Pay As You Go support package. The basic principle is that you can contract us to help you resolve any issues you have encountered for an agreed hourly rate.

more details...

Full details of the packages will be available here soon. In the meantime please contact us to discuss your needs.